Welcome Team Lead
Overview :
The Welcome Team Lead Volunteer is responsible for the overall management of the welcome desk and the efficient collection of admission fees.
The responsibilities of the Welcome Team Volunteer are:
Engage with customers in a positive way and ensure that they pay the correct admission fee.
Engage with the Welcome Team volunteers and represent them within the Heritage Centre.
Manage the training of the Welcome Team volunteers
Schedule volunteer rotas.
Process cash and card payments.
Cash up at end of day with the Duty Supervisor.
Understand and implement the admissions policy.
The security of the Welcome desk.
The operation of the main gates on days when the Heritage Centre is open to the public.
Ensure that health and safety regulations are met.
Reporting any urgent issues to the Duty Supervisor.
Qualifications :
Ability to lead the Welcome Team.
Commitment to excellent customer service.
Good interpersonal skills.
Good knowledge of the Heritage Centre.
Good communication and numerical skills
Training :
The Welcome Team Lead Volunteer will be expected to undertake training as required, paid for by the Heritage Centre.
Accountability :
The Welcome Team Lead Volunteer will report to the Centre Manager.