Museum Guide Lead
Overview :
The Lead Museum Guide Volunteer is responsible for the overall management of the Museum Guide team.
About Us :
See history brought to life and discover the story of the small farming community that was transformed into the railway capital of the world. Constructed on the former site of the Grand Junction Railway Works, we’re now home to iconic locomotives and an impressive collection of artefacts that celebrate the past, present and future of Crewe.
Our team of dedicated volunteers are passionate about inspiring our visitors’ curiosity in the people, businesses and engineering marvels that call Crewe their home.
The responsibilities of the Lead Museum Guide Volunteer are:
Engage with customers in a positive way.
Provide information about the site, exhibits and customer facilities.
Ensure that health and safety regulations are met.
Ensure the security of the exhibits.
Schedule volunteer rotas.
Arrange the training of the Museum Guide team.
Engaging with Museum Guides and representing them within the Heritage Centre.
Reporting any urgent issues to the Responsible Officer.
Qualifications :
Commitment to excellent customer service and a great work ethic.
Ability to communicate effectively.
Being able to work as part of the Museum Guide team, supporting the team where required.
Enjoys engaging with visitors.
Ability to improvise and adapt when sharing information.
Good knowledge of the Heritage Centre and the exhibits.
A passion for the Heritage Centre and the exhibits.
Smart appearance.
Capacity to stand and walk for extended periods.
Good interpersonal skills.
Willing to fulfil a regular commitment on rota.
Ability to lead the Museum Guide team.
Experience of rota management.
Training :
The Lead Museum Guide Volunteer will be expected to undertake training as required, paid for by the Heritage Centre.
Accountability :
The Lead Museum Guide Volunteer will report to the Trustees.