FAQs

How Can We Help You Today?

To help you make the most of your day with us we’ve put together a list of our most commonly asked questions.


Visiting The Heritage Centre

  • We're open every Saturday, Sunday and Bank Holiday from April to October. We are also open on selected days for Special Events from November to March, please visit our events page for more information

  • You are free to come and go as you please on the day of your visit. Remember to keep hold of your admission ticket if you are planning on coming back in.

  • Not only are dogs welcome, they can also enter the museum free of charge. We also have a number of watering stations located around the museum to help you keep them hydrated. We do ask that dogs are kept on a lead whilst in the museum and are comfortable with younger children.

  • Our Ticket Office, Cafe and Gift Shop all accept Visa, Master Card, Maestro, Apple Pay and Google Pay.

  • You are more than welcome to bring your own food and drink, we have a mixture of indoor and outdoor seating for you to enjoy your lunch or a snack. We also have our own cafe serving cold food.

  • The Heritage Centre is a smoke free museum.

Special Events

  • To view our upcoming events please click here

  • Fantastic, we'll be happy to help you find the right space for your event. To find out more about the spaces we offer please get in touch.

Travel & Parking

  • You can see directions to the Heritage Centre on our How to find us page.

  • Yes, the heritage centre has two separate car parks that can be found on the approach to the museum, and within the museum itself. Parking is free for all Heritage Centre visitors. Additional Pay & Display parking is available in the town at Cheshire East Council run car parks.

  • No, both of our car parks are completely free of charge to use when you visit the museum.

  • We have dedicated cycle parking at the entrance to the museum. we are located on route 451 of the national cycle network.